Assured Building Solutions

Assured's service is not only a fast emergency response but equally an integrated partnership of co-operation with all parties involved.

Standards
We commit to minimum levels of response to all calls, correspondence, emails and emergencies, fulfilling service level agreements which are supported by our production of management information. To ensure that we deliver the promise we carry out regular audits of our performance.

Complaints
We recognise that sometimes things can go wrong and we fully understand the necessity to implement the regulatory requirements surrounding complaints. Our Complaints Charter is contained within our Care Pack and recognises any expression of dissatisfaction. Full visibility of the process is always available.

Systems
Assured's systems ensure day-to-day commitment to our partners with regular audits by supervisors and Directors. We constantly look to business re-engineering to enhance our performance and service delivery for the benefit of policyholder and insurer alike.

Management Information
We appraise ourselves on performance in numerous categories. These tools are paramount in forecasting and achieving the results to maintain our success. We can configure the data fields to produce Management Information that would be advantageous for Service Level compliance.

Environmental Policy
Assured operates an ethical and responsible code of practice regarding environmental wellbeing that runs throughout the organisation and to our partner and supplier companies.

Health and Safety
Assured Building Solutions is committed to providing working conditions that are safe and healthy for all employees and those under their control. The company's operations shall be carried out so that so far as is reasonably practicable the Health, Safety or Conditions of any person or property will be protected.